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Service 02 · Leadership

Advanced Accredited Modules

For duty managers, supervisors, and leadership. Lead a venue that responds with protocol, empathy, and clarity, every time.

CHCDFV001 Aligned Leadership Focus 4–5 Hours Certificate Issued
Leadership team in a meeting discussing workplace safety protocols

Who this is for

Advanced modules are built for the people who direct the response, not just deliver it.

Duty Managers & Supervisors

You're the person your team turns to when something goes wrong. This training gives you the frameworks to lead clearly, and the confidence to act, not freeze.

Venue & Club Managers

Running a venue means owning its culture. Advanced modules equip you to build a team that handles disclosures with dignity, not discomfort.

HR Leads & Compliance Managers

From policy development to staff support frameworks, this training ensures your venue's response is documented, defensible, and genuinely effective.

What you'll learn

Six capabilities that transform good managers into confident venue leaders on DFV response.

Build and implement a venue-specific DFV response protocol

Support a staff member disclosing DFV, at work or at home

Understand and manage vicarious trauma in your team

Embed DFV-aware policy into onboarding and operations

Lead a venue response when a patron or staff member is in crisis

Complete your ASQA-aligned leadership competency evidence

Module breakdown

Five modules designed to take leaders from understanding to capability to embedded practice.

1

Response Protocols

Translating empathy into action. This module establishes the foundations of a documented, repeatable response framework, so your team's response doesn't depend on who happens to be on shift.

2

Supporting Disclosure

When someone tells you something difficult, how you respond in the next 30 seconds matters enormously. This module builds the language, posture, and process to get that right.

3

Staff Wellbeing & Vicarious Trauma

Frontline DFV work takes a toll. This module addresses the wellbeing of the people delivering care: how to check in, debrief, and prevent compassion fatigue from eroding your team.

4

Embedding Policy

Policy lives in documents and in practice. This module helps you translate training into embedded workplace culture, through onboarding, supervision, and team norms.

5

Leading the Room

From staff briefings to incident debriefs, this module covers the leadership communication skills that make the difference between a venue that says it cares and one that demonstrably does.

Leadership Certificate

Managers receive certification confirming completion of the advanced leadership program.

Documented Response Framework

Walk away with a practical, venue-specific protocol ready to embed.

Team Confidence

Lead a team that responds to DFV not with anxiety, but with trained, calm capability.

Investment & Pricing

Investment varies based on leadership team size and delivery format. Contact us for a no-obligation quote.

Get a Quote

Frequently asked questions

Everything you need to know before enrolling your leadership team.

Ready to build a leadership team that leads with confidence?

Advanced DFV training for the people who set the tone. Enrol your managers and supervisors today.

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