How long does the introductory training take?

Introductory modules typically take 2–3 hours to complete and can be done in a single session or across a week at the staff member's own pace.

Is this training suitable for casual staff?

Yes. The introductory modules are designed for all staff regardless of tenure: casual, part-time, or full-time.

Service 01 · Introductory

Introductory Accredited Modules

Q: Do staff receive a certificate?

Yes. Staff who complete the introductory modules receive a certificate of completion. For formal ASQA-aligned certification, staff progress to the Virtual Classroom assessment pathway.

Q: Can we run this as a group induction?

Absolutely. Many venues use introductory modules as part of their onboarding process for new staff.

Foundational DFV awareness for general staff. Build the confidence to recognise the signs and respond with care in the moments that matter most.

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CHCDFV001 Aligned Self-Paced 2–3 Hours Certificate Issued

Who this is for

Built for the people who are closest to the community, the ones who see things first.

Bar & Gaming Staff

You're often the first point of contact for a regular who's struggling. This training gives you the language and the confidence to respond without overstepping.

Floor & Service Staff

From table service to the pokies floor, you see patterns others miss. Learn to trust what you notice, and know what to do with it.

Reception & Retail Assistants

Front-of-house and retail positions carry unique responsibility. You're the first face someone sees. This training ensures that encounter can change things.

What you'll learn

Six practical competencies, grounded in real venue situations, not abstract theory.

Recognise the signs of domestic and family violence in a venue context: what to look for and when to act

Understand the dynamics of DFV: why it happens, why people stay, and how shame and control operate

Approach a person of concern with care and curiosity, without causing harm or pushing them further away

Use your venue's referral pathways confidently, knowing what to say, who to call, and when to act

Know your role and your limits. Staying in your lane is not disengagement, it's what keeps both of you safe

Complete your ASQA-aligned competency evidence, mapped directly to CHCDFV001 for formal recognition

Module breakdown

Five focused modules. Each one builds on the last, moving from understanding to action.

Understanding DFV

What domestic and family violence is, how it presents in public venues, and why community spaces play a critical role in the ecosystem of support. Many people experiencing DFV have no contact with specialist services, but they do come to your venue.

Recognising the Signs

Behavioural cues, patterns of concern, and the difference between noticing something and acting on it prematurely. This module builds your observational confidence, so you're not second-guessing yourself when something feels off.

Approaching with Care

How to open a conversation, what to say, what not to say, and how to create a moment of safety in a busy service environment. The words matter: this module gives you the right ones, and the practice to use them under pressure.

Knowing Your Role

Professional boundaries, self-care after a disclosure, and why staying in your lane actually helps the person you're supporting. This module protects you as much as it protects them, and that's intentional.

Referral Basics

How to connect someone to support services, what 1800RESPECT can do, and how to document an interaction without creating risk. Leaving someone with a name and a number can be the most powerful thing a frontline worker does.

What staff walk away with

More than a tick in a box. Three things every staff member takes with them.

Certificate of Completion

Every staff member receives a certificate confirming completion of the introductory program, ready for their personnel file or venue records.

ASQA-Aligned Competency

Modules map directly to the CHCDFV001 unit of competency, the nationally recognised standard for domestic and family violence work in community settings.

Practical Confidence

More than a certificate: a genuine shift in how your team feels about their role in creating safe community spaces. That's the outcome we're actually measuring.

Training investment

Training investment varies based on team size and delivery format. We don't publish set pricing because every venue is different, and we don't want cost to be a barrier to building a safer community space.

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